At Wetract, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our end-to-end agricultural application.
CRUXULE SOLUTIONS PRIVATE LTD, is company with its registeredoffice at No.30A, Perumalkovil street, Moolachathiram, Madhavaram, Chennai-600051
WETRACT- is the product of CRUXULE SOLUTIONS PRIVATE LTD and/or its affiliates ("CRUXULE SOLUTIONS," “WETRACT” the "Company,""we,""us," and "our,") respect your privacy and are committed to protecting it through its compliance with its privacy policies. This policy describes:
This Privacy Policy shall apply to the Users, Customers, Owners (as defined in the Terms of Use) shall together hereinafter be referred to as “You”, “Your” or “Yourself”.
The Company has adopted this Privacy Policy to set out the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, and handled by the Company in relation to Your use of our Services(defined below) through the website www.cruxule.com , www.wetract.com(“Website”) or the mobile application WETRACT(“App”) (collectively referred to as the “Platform”) or initiating or undertaking any transaction on the Platform. The Platform may contain links to other websites. This Privacy Policy does not apply to information that You provide to, or that is collected by any third-party through the Platform, and any third-party websites that You access or use in connection with the Services offered on the Platform. The company shall not be liable for and has no control over the practices and content of any such third-party website.
If you are a registered Wetract customer, User or a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data are processed.
In order to enhance the user experience and provide Our Services, Company collects information about You from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You visit Our Platform or use any of Our Services.
In order to provide Our full range of Services, We may collect the following types of information from You (as applicable) including but not limited to: Your name, gender, email address, mobile and/or telephone numbers, service address, date of birth, profile picture, contact details of people You refer to Us and other information about the service address that You give us, the information provided by You while initiating and running a task, including, without limitation: search words, location, products or services being sought, reviews, rating, booking details and history, pictures of tractors/equipments ordered or for which a task is run and all chat history, etc.
We may further collect tractor/equipment information in the form of tractor/equipment license or other similar documents from You, depending on the nature of the product or service sought through the Platform, to initiate a transaction on the Platform, and share such information on a need-to-know basis and upon request with the Owners selling/providing such product or services to You.
We may ask You to provide additional information about Yourself on an optional basis. We may ask You for certain financial information, including credit card account data or other payment method data, to process payments for some of Our Services. We currently do not store any financial information provided to Us. We may also enable features that require Our access to Your address book, calendar, photo gallery, etc.
If you sign up as a Owner or Customer, we may also collect location details, copies of government-issued identification documents, statutory registrations, other KYC details, and call and SMS details. Additionally, if You are a Customer, we may also collect certain declarations (including the purpose need for renting the tractor/equipment and other conditions).
We may also collect the information for a third party as provided by You pursuant to a referral program on the Platform (such as name, contact details, etc). We may also ask You to provide any other personal information which You give us in connection while booking a service or is relevant to customer surveys and/or offers available on the Platform. All such information shall be collectively referred to as “Personal Information”.
When You visit the Platform, We may collect certain non-personal information such as Your internet protocol address, operating system, browser type, internet service provider, aggregate user data, browser type, software and hardware attributes, pages You request, number of clicks, search history and result selected, active seconds or minutes on the Platform, frequency of Your visit to the Platform, the date and time of Your visit to Platform or use of the Services and cookie information, etc. This type of information does not identify You personally.
We receive and store certain types of information whenever You access Our Platform. We use "cookies" (a small file containing a string of characters that uniquely identifies Your browser) and We obtain certain types of information when Your web browser accesses the Platform. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request, information about Your internet connection, and web beacon information. We use cookies primarily for user authentication but may also use them to improve the quality of Our Services by storing user preferences and tracking user trends. Further, the Company may also collect information about Your preference and settings such as time zone and language, Your searches, and the results You selected from the searches.
When and if You download and/or use Our Platform through Your device, We may receive information about Your location and Your device, including a unique identifier number for Your device, device model, operating systems, versions, software, file names, advertisement identifiers, and mobile network information. We may use this information to provide You with location-based Services including but not limited to search results and other personalized content. When You use the Platform through the telecommunication device, we collect Your location data. If You permit the Platform to access Your location through the permission system used by Your mobile operating system, We may also collect the precise location of Your device when the App is running in the foreground or background. We may also derive Your approximate location from Your IP address.
When You send emails or other communications to Us, We may retain those communications in order to process Your inquiries, respond to Your requests, and improve Our Services.
We may receive information about You from third parties, such as other users, partners, or our affiliated companies, or if You use any of the other websites/apps We operate or the other services we provide. If You are a Owner, Customer, We may additionally record your calls with Us for the Services provided using the Platform, and SMS details, and receive feedback and rating from other users.
On receiving personal information about our users, you no longer remain anonymous to Us. We may use this information to do internal research on our demographics, interests, and behavior to better understand, protect and serve You better. This information is compiled and analyzed on an aggregated basis and in a manner that does not personally identify You. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether to provide such information to Us.
You may choose not to provide us with any Personal Information or information as required to complete your tasks/transactions initiated on Your Platform. If We do not receive the information required for Your tasks, a customer or owner may choose not to complete Your task/transaction initiated on the Platform.
The information collected by Us through our Platform may be used inter alia for the following purposes:
From time to time, we may use Your information to customize, develop, improve the Platform according to your interests
We may use personal information to resolve disputes that may arise with the use of Our services on the Platform, help promote a safe service to You on the Platform, measure consumer interest in Our services, customize Your experience, detect and protect Us against error, fraud and other illegal activity, enforce Our terms and conditions.
We identify and use your IP address to help diagnose problems with our server and to administer our Platform. Your IP address is also used to help identify You and to gather broad demographic information
We shall be entitled to retain Your Personal Information for such duration as may be required for the purposes specified hereunder and shall be used Us only in consonance with this Privacy Policy
When you make a tractor/equipment booking or execute an online booking transaction through our Services, your information is provided to us and to the owners with whom you choose to book. To facilitate your booking and online booking processing, we provide your information to that owner in a similar manner as if you had made a booking or booking tractor/equipment directly with the owner. If you provide a mobile phone number, owner or CRUXULE SOLUTIONS PRIVATE LTD may send you text messages regarding your booking or booking's's delivery status.
To use certain of our Services, such as booking tractor/equipment from particular owners and making payments to them directly, we may require credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with owners, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties), and you further agree to the following terms:
Please carefully read and understand the following terms and conditions pertaining to our Refund and Cancellation Policy at Wetract. By engaging in our services, you agree to abide by these terms and conditions.
For any inquiries, concerns, or disputes related to refunds or cancellations, please contact our customer support team at support@wetract.com. We are committed to resolving any issues promptly and fairly.
By continuing to use Wetract services, you accept and agree to the terms and conditions outlined in this Refund and Cancellation Policy. We appreciate your trust in our services and are dedicated to providing you with the best possible experience.
Wetract is a platform that facilitates transactions and interactions between customers, labours and owners. We are not responsible for any illegal activities, disputes, or conflicts that may arise between customers and owners, whether related to our services or otherwise.
Wetract strictly prohibits any illegal activities on our platform. We do not condone or support any unlawful actions, including but not limited to fraud, harassment, discrimination, or any other criminal or unethical behavior. Users engaging in illegal activities on our platform will be subject to legal action and account suspension.
Any disputes or disagreements between customers and owners, whether related to services provided through our platform or not, are to be resolved solely between the parties involved. Wetract is not responsible for mediating, arbitrating, or participating in any way in such disputes.
By using our platform, you agree to release Wetract, its employees, officers, directors, agents, and affiliates from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with disputes or illegal activities.
Users of Wetract are expected to comply with all applicable laws and regulations in their respective jurisdictions. Any violation of the law may result in legal action, including criminal and civil penalties.
If you become aware of any illegal activities or violations of our terms and conditions, please report them to Wetract immediately for investigation and appropriate action.
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access.
The company shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) to prevent the loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. You expressly consent to the sharing of Your information with third-party service providers, including vendors, Merchants, insurance agents and insurers, promotion and marketing partners, consultants, research firms, business partners, financial service providers, payment gateways, to process payments and manage payment card information.
The company does not itself store Your payment card account information and does not have direct control over or responsibility for Your payment card account information. Hence, Company cannot guarantee that transmissions of Your payment card account information or personal information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Company or Company’s third-party service providers.
The company assumes no liability or responsibility for disclosure of Your information due to any reason, including but not limited to errors in transmission, unauthorized third-party access, or other causes beyond its control. Although we shall try our best to protect Your Data, we cannot take guarantee the security of Your data transmitted through the Platform. You play an important role in keeping Your personal information secure. You shall not share Your username, password, or other security information for Your account with anyone.
We reserve all rights to modify this Privacy Policy at any time according to our needs. Our Privacy Policy may change from time to time and all updates will be posted on this Website. Our Privacy Policy may be changed according to changes in law, our features, and services, advances in technology. Please visit our Privacy Policy page with periods of time for updates in Privacy Policy. Please review our Privacy Policy carefully. Our continued use of the Services following the posting of changes to Privacy Policy will constitute your consent and acceptance of those changes.
The Services are not intended for users under the age of 18 unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. If you believe we might have any information from or about a user under the Permissible Age, please contact us at support@cruxule.com.
The Services may contain links to third-party websites. Your use of these features may result in the collection, processing, or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to our services. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide or that is collected by these third parties. We strongly encourage you to read such third parties privacy policies.
The contents published on this Website have been carefully researched, but we assume no liability for the correctness and topicality of those.
Rights: All written content and those containing images are subject to copyright law, so the exploitation of this requires the prior written consent of the author and companies we are partnering with.
Your name, email address, role in your company, etc.
Your bank account number, sort code, credit/debit card details, etc.
The name of your code repositories / projects, APIs & databases, URLs to GitHub / GitLab files, last commit dat, etc.
Your data sources & destinations, types of data, business processes, hosting location, security measures, etc.
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.
Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).
Wetract is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Wetract at children, and we do not knowingly collect any personal data from any person under 16 years of age.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Login and authentication, processing payments.
Product analytics, heat mapping our site, testing features, and session replay.
Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
Sending you emails and messages about new features, products and services, and content.
You have given clear consent for you to process your personal data for a specific purpose.
If you have previously given consent to our processing your data you can freely withdraw such consent at any time. You can do this by emailing us at support@cruxule.com.
If you do withdraw your consent, and if we do not have another legal basis for processing your information, then we will stop processing your personal data. If we do have another legal basis for processing your information, then we may continue to do so subject to your legal rights.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use Wetract but certain services (like Intercom) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at support@cruxule.com.
You can exercise your rights by sending us an email at support@cruxule.com.
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You can object to us using your data for profiling you or making automated decisions about youWe may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Wetractservice to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Wetract.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
And please remember:
The personal data we collect is primarily stored in our Amazon Web Services servers in Ireland. As we are a remote company, we process data in the countries we live in (including: Belgium, France, Netherlands, Poland, Portugal, South Africa, the United-Kingdom, the United States) and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you used Wetract. We will delete your personal data from our archives no later than 6 years from the last time you used Wetract or as agreed with you in a separate contract.